When your library's wireless / Wi-Fi access or Intenet connection is down, here's the information you need to troubleshoot the problem.
Note: this post is targeted to libraries in the Winnefox Library System that are on our shared network. If your library is located outside of Winnefox, you'll need to check with your local IT staff for their recommended procedures.
By the way, you might want to print out this information and keep it with your "what to do when you're down" documents, emergency procedures manual, and Winnefox Contact List (because you know... if the Internet's down at your library, you might not be able to access this post.) So to get the print-friendly version...
Staff at libraries in our system learned this spring we need to keep our Outlook mailboxes under 1 gigabite (1 GB) in size. (The amount of email stored on our Exchange server had grown enough that reducing each staffperson's mailbox quota could save backup space and improve the efficiency of our email server.)
For some staff, getting below 1 GB wasn't a problem. But others (like me) needed to pare down our mailboxes in a big way, so we set about archiving messages and saving & removing attachments to get under the 1GB mark. I'd met my goal by the deadline, but after a month passed — and more attachment-heavy emails arrived — I thought I might be close to bumping up against my limit again. I checked my Outlook's mailbox size, and sure enough — I realized I'd need to regularly monitor my mailbox size to ensure I wouldn't go over my quota.
Last month I kept getting "the connection has timed out" error messages when trying to access a website, so I checked the URL using my usual tool — Down For Everyone Or Just Me — and it let me know it wasn't the only one who couldn't access it. But then I discovered a website status checker that does a much better job of reporting website outages: