If we don't take care of the customer, maybe they'll stop bugging us.
Need to contact tech support at Facebook? It's a challenge to connect to the right customer service person — you can waste hours circling through a maze of self-help prompts and navigating 150+ contact forms.
The course is freely available to anyone who has access to a mobile device (tablet or smartphone). Take advantage of this free course that offers you a chance to build your awareness, knowledge, and skills at your own pace!
Creators of the course say they're "interested in exploring ways that libraries and library staff can use mobile technologies to deliver library services, to engage with their communities and for their own professional development."
Here's a list of all 23 Mobile Things (apps & social networking tools for both Android and iOS mobile platforms) covered in the course:
Want to add a note or a quote to a Pinterest board, or add an image to increase "likes" and "shares" on a Facebook posts — but can't find a photo, SomeEcard, or LOLcat to use? Try Quozio; it "turns meaningful words into beautiful images in seconds."
Quozio is a free (no account, no sign-up, no email address required) online image generator that's easy to use:
Try this new tool the next time you're stumped for a book to recommend to a customer — Kindred Works is an experimental recommender service from OCLC that overlays the WorldCat database.
Start by entering the name of an author or a title your patron likes, and Kindred Works will offer up suggestions of "read alikes."
Those of us who use iGoogle regularly have already seen the bad news — Google plans to shut down this popular service on November 1, 2013. (See Google's Support Page for details on why they've chosen to retire it.)
If you're an iGoogle user looking for alternatives, here are options to try:
Pinterest is one of the hottest social networks of 2012. It's a virtual pinboard where you can organize and share images & videos, and browsing others' Pinboards is a fun way to discover new things & get inspiration from people who share your interests. Joe Murphy calls it "Web bookmarking meets photo sharing meets visual to do lists."
Create an account for your library to "curate" content for your library's customers! Pinterest is currently invite-only, but it's easy-peasy to request an invite from Pinterest or anyone else (like me) who's already using it. Get step-by-step instructions on setting up your account here: How to Get Your Nonprofit Started on Pinterest.
Get inspired by these libraries' boards to promote your library's programs & materials:
If you need to collect and report reference transactions at your library — like for board reports or the Public Library Annual Report — and would like a better way than hashmarks on paper that get transferred to a spreadsheet, take a look at this article...
Back in December 2010 it was announced that the owner of the social bookmark service Delicious (aka del.icio.us) was looking for someone to buy it from them.
Bummed that Google Reader 
Those of us who use 
Pinterest
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