If we don't take care of the customer, maybe they'll stop bugging us.
Need to contact tech support at Facebook? It's a challenge to connect to the right customer service person — you can waste hours circling through a maze of self-help prompts and navigating 150+ contact forms.
The course is freely available to anyone who has access to a mobile device (tablet or smartphone). Take advantage of this free course that offers you a chance to build your awareness, knowledge, and skills at your own pace!
Creators of the course say they're "interested in exploring ways that libraries and library staff can use mobile technologies to deliver library services, to engage with their communities and for their own professional development."
Here's a list of all 23 Mobile Things (apps & social networking tools for both Android and iOS mobile platforms) covered in the course:
For a bit of fun, Literary Genre Translations takes the text “I ate a sandwich and looked out the window” and translated into 19th-Century British Romance thusly:
“Being but a governess with no prospects but a fierce wit and a quick temper which is out of mode, I nibbled a soda biscuit and looked off into the glade, awaiting my dear friend—whom I surely could not come to love—Mr. Wadswortherton.”
Find more translations into Sci-Fi, Young Adult, Choose Your Own Adventure, Russian Classic and more...
If your library provides gadget "petting zoo" events to acquaint patrons with ebook readers, tablets, and other handheld devices, you'll want to take a look at TechSoup's Gadget Instruction post where you can get lots of great tips for providing one of your own, plus 3 library success stories you can learn from.
Haven't held a Gadget Petting Zoo yet? Here's what Techsoup's Crystal Schimpf says about the benefits of gadget instruction:
Many libraries offer training on specific gadgets such as e-readers, smartphones, and tablets, in an effort to help patrons access books and information more effectively. In a recent Pew study (Library Services in the Digital Age), 69% of adults said they would be "very likely" or "somewhat likely" to attend a "tech petting zoo" type event at their local library, so that they can test and toy with different devices. Offering gadget instruction can teach patrons how to use their device to download library materials, access library resources online, and improve their ability to find relevant and authoritative information from any location.
Note: if you're at a Winnefox library and want to hold a Gadget Petting Zoo event, contact me to borrow a WPLC Gadget Package. The Gadget Pack contains handheld devices, including an iPad, Kindle Touch, Kindle Fire, NOOK Simple Touch, and NOOK Color.
Here's a sample of what you'll find at TechSoup's Gadget Instruction:
It's easy to get lost in spreadsheets — if data fills lots of rows or columns, when you scroll down or across you lose sight of column or row headers, and then information loses its meaning.
Freeze Panes can help by letting you view column and row headings continuously, while you scroll your document. It lets you keep a row or column still, while the rest of the cells around it can scroll freely.