Computer Help for Your Patrons: Tips to Success

computer trainingIf you train patrons or help customers (or relatives) use email or word processing applications, here are resources to help you — and your customers — succeed:

  • The problem is on the desk, not in the chair.
  • No mouse touching.
    Good trainers are patient. One sure sign of this saintly virtue in teachers is that they never touch a learner’s mouse or keyboard. No matter how exasperating it becomes to watch that ill-coordinated teacher find and click on the correct button, good instructors' hands stay well behind their backs, no matter how white knuckled they become.
  • Knowing what is essential and what is only confusing.