When teaching tech to patrons — like how to set up an email account or create a résumé — it isn't always the technology that's challenging; it's the teaching part. It takes skill to support successful learning.
Because one-to-one instruction can happen any time at your library (sparked by a casual conversation at a service desk or when seeing a customer struggle with a catalog workstation), you might not have time to prepare.
To work toward more successful training outcomes, take a few minutes to read Teaching Tech to Patrons to learn all 10 skills — 5 for one-to-one and 5 for group instruction — as offered by Crystal Schimpf.
You can also watch a recording of her Ten Skills for Teaching Tech to Patrons webinar at WebJunction.
As Crystal says, "Every interaction is an opportunity for learning and teaching."