If you don't like having Outlook 365 cluster email messages & their replies — but would rather see each email message on its own — here's how you can fix your view of email threads.
The screenshot below shows a set of email messages posted to the WisPubLib listserv as seen in Outlook 365, with Conversation View turned on (which is the default setting). I've circled in majenta (2) and red (4) the numbers that indicate there's multiple messages grouped together because they have the same subject line:
Staff at libraries in our system learned this spring we need to keep our Outlook mailboxes under 1 gigabite (1 GB) in size. (The amount of email stored on our Exchange server had grown enough that reducing each staffperson's mailbox quota could save backup space and improve the efficiency of our email server.)
For some staff, getting below 1 GB wasn't a problem. But others (like me) needed to pare down our mailboxes in a big way, so we set about archiving messages and saving & removing attachments to get under the 1GB mark. I'd met my goal by the deadline, but after a month passed — and more attachment-heavy emails arrived — I thought I might be close to bumping up against my limit again. I checked my Outlook's mailbox size, and sure enough — I realized I'd need to regularly monitor my mailbox size to ensure I wouldn't go over my quota.
This morning I had another frustrating time accidentally clicking the People Pane in an Outlook email message — argh. The People Pane is a new feature of Outlook 2010 called the "Outlook Social Connector" that brings in information from popular social networks like Facebook and LinkedIn.
Here's what the people pane looks like in an Outlook 2010 email message:
Why address an email message to 10 people when you can address it to one? If you often send email messages to a group of of people — library board trustees, members of your Friends group, volunteers, etc. — it pays to create a Distribution List or Contact Group to make it easy on yourself.
A Distribution List (Outlook 2007) or Contact Group (Outlook 2010) is a grouping of email addresses collected under one Contact name. Whenever you send a message to a List or Group, it goes to every e-mail address in that list.