If you train patrons or help customers (or relatives) use email or word processing applications, here are resources to help you — and your customers — succeed:
The newest version of the Firefox web browser was released on March 22nd, and since by default Firefox is configured to automatically check for updates, you may already be using it. If not, you can upgrade to Firefox 4 by clicking this link; when the install process is complete you'll just need to restart Firefox.
When you visit family for the holidays, are you the one-person tech support? Well, Google had you in mind when they put together over 50 short videos they call Teach Parents Tech. You can even email links to the videos directly from the website using their free Tech Support Care Package.
Many websites provide access to forms in PDF format. Unfortunately, not all PDF forms are coded to allow the user to fill them in online. You have to print out the form and then fill in the blanks by hand (blecch) or with a typewriter (scarce as hen's teeth.)
Opinions about the online encyclopedia Wikipedia range from criticism (open editing by everyone makes Wikipedia unauthoritative and unreliable, and its group dynamics hinder its goals) to praise (info is updated as news occurs, and crowd-sourcing creates a self
If you want to show patrons how to use Google Docs on your library's public internet workstations, there's a way to do it without your customer needing to first create a Google account, or for you to log in to your personal Google Docs account.
Google has added a new navigation panel to the left-hand side of most results pages. Many of the options have been available for while (I blogged about it in The Ides of October 2009 "Filter & Refine Results Using Google's Search Options Side Panel"), but was originally very subtle, and many people didn't notice or use them. Now Google has re-designed the navigation panel with icons & bright colors to bring attention to the ability to refine search results by types of content.
If you train patrons or help customers (or relatives) use email or word processing applications, here are resources to help you — and your customers — succeed:
You can create a shortcut on your computer's desktop to a page you've visited in Firefox.
